Shipping Details

Delivery Promise

Standard Delivery – First Class Post:

All orders are normally despatched to the delivery address that you supply within 5 working days of receipt of your order. We will send an email to confirm this.

Subject to credit clearance and availability of stock, we aim to despatch all orders within 24 hours of receipt of your order. If an item is temporarily unavailable for any reason, then you will be notified of the revised despatch date and given the opportunity to cancel your order. Your credit card will be debited prior to despatch of your order.

All standard delivery items will be sent by Royal mail and will generally be delivered with your normal post. If you would prefer to have your purchase delivered to an alternative address for your convenience, please let us know. 

Royal Mail Special Delivery:

To ensure you receive your purchase the following working day, please place your orders by 1pm (Mon – Fri). Orders placed on Saturday will be sent out on Monday for delivery on Tuesday.

Special delivery can only be offered to items that are currently in stock at our warehouse. If you place an order for an item that is temporarily out of stock we will advise you of this and give you the opportunity to amend your order if you wish.

Please note that Royal mail requires a signature for all special delivery packages.

Packaging:

Desina will endeavour to minimise the amount of packaging it uses in the despatch of all items sent to our customers. All our packaging is recyclable and we believe this will help to save energy and acknowledge that it  is a small but essential measure in helping to conserve the environment.

Supply of Goods:

We endeavour to have all items in stock that show they are’’ in stock’’ on our website. If for any reason we cannot supply your order, we will contact you by email and give you the choice if you wish to cancel your order or wait for a new delivery date.

We reserve the right to amend prices if there is a change in VAT or if an error occurs. If this should happen, we will correct the price and ask you to confirm whether you still want the goods at the corrected price.

Delivery Prices:

UK First class delivery is free for all purchases Over £60.This is a promotional offer that is for a limited period only.

First Class UK postage

£3.50

Special Delivery

£6.50

Europe

£5.50

Rest of the world

£7.50

 

 

 

 

 

 

 

 

Overseas Customers:

All Desina orders are charged in pounds sterling. If you use a credit/debit card that is registered overseas, the total will be determined by the card issuer, based on the exchange rate at the time your card is charged. Please be aware that your card issuer may charge you a fee for currency conversion – please contact them before placing your order to confirm this.

Customs and Import Duties:

If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.